Privacy Policy

At Piyoneer RO Care, accessible from https://piyoneerrocare.com , we respect your privacy and are committed to protecting the personal information you share with us

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or book our RO repair, installation, servicing, maintenance, AMC, or related services.

1. Information We Collect

When you use our website or contact us, we may collect the following information:

• Full Name
• Mobile Number
• Email Address
• Full Address
• Service/Repair Requirements
• Information provided through our service booking forms
• Information you voluntarily provide through WhatsApp, phone calls, or other communication channels

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

The information collected from you may be used for the following purposes:

• To process and confirm service requests
• To contact you regarding your booking or enquiry
• To arrange technician visits
• To provide RO repair, installation, maintenance, AMC, and servicing services
• To provide quotations and service-related information
• To respond to your questions and requests
• To improve our website and customer services
• To maintain service records
• To send important service-related communications

We do not use your personal information for purposes unrelated to our services without your consent, except where required by law.

3. Phone Calls and WhatsApp

If you contact us through phone, WhatsApp, or any other communication platform, the information you provide may be used to respond to your enquiry, schedule a service, provide support, or communicate with you regarding your requested service.

Third-party platforms such as WhatsApp may have their own privacy policies and terms. We recommend reviewing their policies when using those services.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand website usage, and improve website functionality.

Cookies may help us:

• Remember certain preferences
• Improve website performance
• Understand how visitors use our website
• Improve our services and website experience

You can choose to disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Third-Party Services

Our website may contain links, buttons, or integrations to third-party services such as WhatsApp, Google services, social media platforms, maps, analytics services, or other external websites.

We are not responsible for the privacy practices or content of third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with your personal information.

6. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services
• Maintain customer and service records
• Resolve disputes
• Comply with legal, accounting, or regulatory requirements

When information is no longer required, we may delete or securely dispose of it in accordance with applicable requirements.

8. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share relevant information only when reasonably necessary for:

• Providing requested services
• Arranging technician visits
• Processing customer enquiries
• Using service providers that assist us in operating our website or business
• Complying with applicable laws, regulations, or legal processes
• Protecting our rights, customers, property, or safety

9. Children's Privacy

Our website and services are not specifically directed toward children under the age of 18.

We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request information about the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information where legally applicable
• Withdraw consent for certain communications
• Ask questions about how your information is used

To exercise any applicable rights, please contact us using the details provided below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable laws.

Any changes will be posted on this page with an updated Last Updated date.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.